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Frequently asked Questions

 

Question: What type of delivery do you use?
Answer: We ship by international air mail. You would receive your order by your local mail service. Example: USA it is USPS , in Canada it is Canada post.

Question: How long does it take to delivery an order with medication?
Answer: We have two types of delivery: Regular Delivery and Fast Shipping.
 We use international air mail delivery and it takes 2-4 weeks with Regular Delivery (normally 16 days) and 1-2 weeks(normally 12 days) with Fast Shipping.

Question: What is unique about your store bioline247.com ?
Answer: The uniqueness of our online store bioline247.ru is what we ship our products worldwide. Your order will be shipped by International air mail with tracking number what enhances you to trace your order parcel.

Question:What form of payments do you accept?
Answer: We accept VISA, Master Card, Bank Transfer, Western Union, Money Gram and Contact.  Please be informed that that we give 15% discount for orders paid with Bank Transfer, Western Union, Money Gram or Contact.

Question: How do you manage to keep your prices so low?
Answer: We buy our products in bulk from the original manufactures. In addition, we send our products from the countries where the taxes for food supplements and medical accessories are much lower than in most European and North American countries. The other reason is that we ship directly from our warehouses and can avoid some work expenses.

Question: I am looking for a product that is not available on your site. Can you check if you can provide it?
Answer: If you wish to purchase products not listed at our web site please send us your request at support@bioline247.com or through our contact form and we’ll respond you within 24 hours about the availability of the product.

Question: What is the quality of your food supplements?
Answer: Our online health care center guarantees the original quality of all products. All natural products are medical accessories presented at our site are from original producers.

Question: What is the cost of delivery?
Answer: Regular Delivery costs $7 per order (max 100 items in one order)
Fast Shipping costs $15 per order (max 100 items in one order).

Question: What is the major difference between Regular Delivery and Fast Shipping?
Answer: Regular delivery takes 2-4 weeks (usually 16 days) and Fast Shipping takes 1-2 weeks (usually 10 days).

Question: How do you achieve a short time of delivery with Fast Shipping option?
Answer: A post service sends a parcel with order by priority mail plus the Fast Shipping order is shipped from our special intermediate warehouse that speeds up the delivery.

Question: Is Fast Shipping some kind of courier mail like FedEx or DHL?
Answer: No. With Fast shipping you receive your order with regular mail.For example it is USPS in USA.

Question: Why is Fast Shipping not available for all your products?
Answer: With the Fast Shipping option we ship from our special intermediate warehouse which has limited inventory list of products.  We are currently working on increasing a variety of our Fast Shipping items.

Question: Can I use Regular and Fast Shipping in the same order?
Answer: No. You have to place two separate orders.

Question: Do you provide tracking numbers for Fast Shipping?
Answer: Yes. Please contact us through our Contact message board.

Question: Why my transaction is rejected?
Answer:  There could be different reasons why our payment system rejects the transaction. Your transaction must pass the following check points to complete it. 

- Address Verification Service (AVS) compares provided billing address to the billing address on the credit card account.

 

- Card ID Verification (CVC/CVV2/CID)validates whether or not you have the card in hand by verifying the three or four digit security code on the back of the card.

 

- Visa 3D Secure/MasterCard Secure Code programs are offered by card companies to make their customers feel more secure and confident using their credit cards online. The cardholder selects a password with their credit card company, providing one more piece of information, which verifies that the cardholder is indeed the person making the transaction.

 

- GeoIP Location compares the customer's location to the geographic location assigned to their computer's IP address.For example, if you are making a purchase on the website and provides a billing address in USA, but their IP address is in Mexico, the purchase would be cancelled.

 

- Blacklists blocks buying attempts based upon purchase history criteria.

All medications at our drug store are originally made for Eastern Europe and have instructions in Russian.

Attention:Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. Bioline247.com is not responsible for any damage to your health as the result of self-treatment.

What is CVV/CVS Code?

cvvVisa®, Mastercard®, and Discover® cardholders:
Turn your card over and look at the signature box. You should see either the entire 16-digit credit card number or
just the last four digits followed by a special 3-digit code. This 3-digit code is your CVV number / Card Security Code.

 

cid
American Express® cardholders:

Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.